Refusing phone/email work where central
Is this considered a reasonable adjustment under UK Law?
Overview
Call centre staff must answer phones.
For Employees
Ask to move to "Live Chat" or "Email Support" channels if phones cause anxiety.
For Employers
Moving a detailed phone agent to email support is often a reasonable adjustment.
Key Considerations
- Live chat role?
- Admin role?
Check your specific situation
The outcome above is a general guide. Use our interactive tool to see how your specific job role (e.g. Safety Critical vs Office) changes the result.
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